What IT people do

The characters: Marcus is our IT guy; Suzy is coordinating guest-related logistics; Mary is a free-lancer doing check-ins and check-outs.

• Suzy: Mary is going to bring her laptop in for you to install Outlook.
• Marcus: I told you that that isn't necessary, or possible.
• Suzy: But she needs to get her email.
• Marcus: She gets her mail on her gmail account...
• Suzy: Well I get mine on Outlook.
• Marcus: But you are on our system/network. She isn't. She can't be.
• Suzy: How can I send her calendar information?
• Marcus: You can't.
• Suzy: Why didn't you tell me that?
• Marcus: I told you I was going to forward mail to her gmail and you said that was ok.
• Suzy: Well, what's the point then?
• Marcus: I dunno, but it would have been handy to know this was a requirement before.
• Suzy: Well, uh, buuuh...

Marcus looks pensive, tries to think of solution

• Suzy: TALK TO ME MARCUS, geez... SAY SOMETHING!!!
• Marcus: I'm THINKING. I think better if I'm NOT talking.

Suzy, fascinated with this novel concept, wanders off muttering.